To Whom it may concern,
It pleases me to submit this letter of recommendation on behalf of Northwest Technologies. For over seven years our 10-person law firm has relied upon NW technologies for our IT needs both at work and at home. In this time, the technology playing field has undergone significant and daunting changes. Thanks to NW Technologies we have weathered these complicated changes gracefully and seamlessly. Under their expert care our firm has been able to implement cutting edge technologies that have been tailor-made to suit our needs.

As one of my responsibilities is to serve as a liaison between our IT providers and our managing partners, I work quite closely with Northwest. My IT background and aptitude are limited, yet Lonn and Bren have made our network understandable to me. In every project, they have armed me with the knowledge to make informed decisions necessary for the growth of our firm from an IT standpoint. They have without fail provided IT solutions that are within our budget, usually with bespoke solutions designed by them for our firm specifically. We have called upon them (often after hours and on weekends) to help us navigate the murky waters of litigation software and electronic discovery, assist with global searches, collect data for legal issues, install software, configure devices, dispense website advice, and rebuild both office and home computers. Their work is always attended to graciously, with great attention to detail, and with special consideration for the sensitive security needs of a law firm.

Their most recent large project for our firm provides and excellent example of the impeccable customer service and positive results one can expect from NW Technologies. The migration of a new server into and existing network is an epic and complicated affair, fraught with potential for any number of calamities. The project was staged months in advance, contingencies were in place every step of the way in case anything went wrong, and the days-long migration went off without interruption of service and without a hitch.

Over the years Northwest demonstrated an unwavering integrity in their approach to our business, our growth and our budgetary constraints. When the time came that we could bring on a full time IT manager – they helped facilitate this transition and remained a consistent presence and support to our business. Whether we need them for more hours or less hours, they have always shown up with great attitudes and solutions. They have been an infrastructure underpinning as our company has swelled to over 175 employees and contracted to 108 employees, then back up again. They truly have been a guide to best practices and introducing new concepts such as virtualization and cloud computing, well before we needed it, to get us acclimated to the idea and prepare as needed.